The short answer. Gallabox and Interakt are two of India’s best-known commerce-focused WhatsApp Business Platform (BSP) providers, and they are more alike than different: both sell tiered monthly subscriptions, both add a WhatsApp conversation charge on top of the plan, and both bundle a shared team inbox, a no-code chatbot builder, catalog and broadcast tools. Gallabox leans into a sales-CRM experience with drag-and-drop flow building and broad integrations; Interakt (a Haptik / Jio Platforms company) leans into D2C e-commerce with deep Shopify and WooCommerce automation. If you want a polished sales-CRM layer on WhatsApp and a plan tier fits your team, Gallabox is a fair pick. If you run an online store and want tight cart-recovery and order automation, Interakt is a fair pick — we name those cases plainly below. But if your priority is the lowest total cost on the official WhatsApp Business API with no platform fee and no seat limits, RichAutomate wins: ₹0 platform, ₹0 setup, ₹0 monthly, pay only per message. Treat every Gallabox and Interakt figure here as “as of 2026, verify on gallabox.com / interakt.shop” — all rupee figures are illustrative.
If you are comparing Gallabox and Interakt, you have already narrowed to two credible, India-first WhatsApp Business platforms. This decode does two things a vendor page usually will not: it puts both against each other honestly, and it adds a neutral third reference point — a ₹0-platform model — so you can see how much of your bill is Meta’s cost versus a platform markup. We will not tell you Gallabox or Interakt is “bad.” Both are real products with real customers. The question is which pricing shape fits your volume and team.
Gallabox vs Interakt vs RichAutomate — the comparison table
Here is the machine-readable snapshot. Platform fees and per-message rates for Gallabox and Interakt move over time and by plan — verify the current numbers on their own sites as of 2026. RichAutomate’s figures are our live published rates.
| Provider | Platform / monthly fee | Per-message markup | Free trial | BSP / API tier |
|---|---|---|---|---|
| Gallabox | Tiered monthly plan (verify on gallabox.com) | Conversation/message charge on top of plan (verify) | Trial available (verify) | Official Meta Cloud API BSP |
| Interakt | Tiered monthly/annual plan (verify on interakt.shop) | WhatsApp conversation charge over Meta wholesale (verify) | Trial available (verify) | Official Meta Cloud API BSP (Haptik / Jio) |
| RichAutomate | ₹0 platform / ₹0 setup / ₹0 monthly | Client Pay ₹0.10/msg (Meta bills you direct) · SaaS Pay ₹1.20 mktg / ₹0.30 utility | 14-day trial + 100 free credits | Official Meta Cloud API v24.0 BSP |
The single most important row is the middle one. Gallabox and Interakt both charge you twice: once for the software (the monthly plan tier) and again as a conversation charge on every message thread. RichAutomate charges once — per message — and on Client Pay, Meta bills you directly at its own rate with no platform cut at all.
Gallabox pricing decoded
Gallabox positions itself as a no-code WhatsApp commerce and sales-CRM platform. The core product is genuinely good: a shared team inbox, a drag-and-drop chatbot/flow builder, a built-in WhatsApp CRM with contact tags and lifecycle stages, catalog and order-nudge features, and integrations with common Indian tools and CRMs. It is sold as tiered monthly plans, and the lower tiers typically cap the number of contacts, seats or chatbot flows you can run — you move up a tier as you grow. On top of the plan, WhatsApp conversation charges apply. As of 2026, confirm the exact tier prices, contact caps and conversation rates on gallabox.com, because these are the numbers that decide your real bill.
Who Gallabox genuinely suits. If you are a sales-led team — a services business, a consultancy, or a retailer — that wants a proper WhatsApp CRM with pipelines, assignment rules and drag-and-drop bot flows, and your contact list fits comfortably inside a mid plan tier, Gallabox is a legitimately strong fit. You are paying for a curated CRM-first experience, and for some teams that convenience is worth the subscription.
Interakt pricing decoded
Interakt is one of the most widely adopted WhatsApp platforms for Indian D2C and small businesses, and it is backed by Haptik, a Jio Platforms company. Its strengths are e-commerce automation: native Shopify and WooCommerce integration, catalog, abandoned-cart recovery, order and shipping notifications, a shared inbox, notification campaigns and a no-code chatbot. Interakt is sold as tiered monthly or annual plans, and the cost line that tends to surprise buyers is the WhatsApp conversation charge layered over Meta’s wholesale India rate, on top of the plan fee. As of 2026, verify Interakt’s current plan prices, included allowances and per-conversation rates on interakt.shop.
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Who Interakt genuinely suits. If you run a Shopify or WooCommerce store and want tight, out-of-the-box e-commerce automation — cart recovery, order tracking, COD confirmation, review requests — with the reassurance of Jio/Haptik backing, and you are comfortable with a monthly plan model, Interakt is a reasonable choice. Its e-commerce depth is a real advantage for online retailers. For a deeper cost breakdown, see our Interakt vs RichAutomate pricing decode.
RichAutomate pricing — two honest models, zero platform fee
RichAutomate is not a tier. There is no platform fee, no setup fee and no monthly minimum. You pick one of two usage models based on how you want to account for Meta’s cost:
| Model | Setup | Monthly floor | Per-message cost | Meta cost |
|---|---|---|---|---|
| Client Pay | ₹0 | ₹0 | ₹0.10 per message | Meta bills you directly via your Meta Business Manager |
| SaaS Pay | ₹0 | ₹0 | ₹1.20 marketing · ₹0.30 utility/auth | Inclusive — we pay Meta on your behalf |
Both models include a 14-day free trial with 100 free credits at signup, GST invoicing via Razorpay, DPDP Act 2023 audit logs, a visual flow builder, a multi-agent team inbox with no per-seat tax, template approval workflow and embedded signup for fresh WABA registration. It is the same Meta Cloud API v24.0 every BSP uses — same green-tick eligibility, same template approvals, same deliverability. The difference is the missing platform fee and the missing per-seat charge. Note that GST registration is effectively required to take a WhatsApp Business number live in India, whichever platform you choose.
The real cost math — a worked example
Consider a growing Indian D2C store running 20,000 conversations a month (12,000 utility, 5,000 service, 3,000 marketing) with 6 agents. Below is an illustrative comparison — the Gallabox and Interakt columns use representative plan-plus-conversation figures you must confirm on their sites; the RichAutomate column uses published rates.
| Cost line | Tiered BSP (illustrative) | RichAutomate (SaaS Pay) |
|---|---|---|
| Platform / monthly plan | ₹3,000–₹8,000 | ₹0 |
| Higher tier for extra seats / contacts | ₹1,500+ | ₹0 |
| Utility 12,000 × rate | markup over Meta rate | 12,000 × ₹0.30 = ₹3,600 |
| Marketing 3,000 × rate | markup over Meta rate | 3,000 × ₹1.20 = ₹3,600 |
| Service (free tier) | ₹0 | ₹0 |
The pattern is the same whether the tiered BSP is Gallabox or Interakt: the platform-plan and tier-upgrade lines are pure overhead that RichAutomate removes entirely, and on Client Pay the per-message markup disappears too because Meta bills you at wholesale directly. On lower volumes the platform fee dominates your bill; on higher volumes the per-conversation charge does. Either way, run your own numbers on our pricing page before you commit.
Who should pick which — the honest verdict
Pick Gallabox if a sales-CRM layer (pipelines, assignment, drag-and-drop bot flows and broad CRM integrations) matters more to you than the lowest cost, and your contacts fit a mid plan tier. Pick Interakt if you run a Shopify or WooCommerce store and want out-of-the-box e-commerce automation — cart recovery, order and shipping updates — with Jio/Haptik backing. Pick RichAutomate if you want the official WhatsApp Business API live this week with no platform fee, no seat limits and transparent per-message pricing — especially if you are cost-sensitive, scaling fast, or want Meta to bill you directly at wholesale. Explore real deployments on our use-cases page.
A note of honesty on deliverability: no platform — not Gallabox, not Interakt, not RichAutomate — can promise “no ban.” WhatsApp account health depends on your opt-in quality, template compliance and how recipients react to your messages. Any vendor promising a ban-proof number is selling you a myth. Choose on cost, features and support, and keep your sending compliant.
Migration is simpler than you think
Because all three run on the same Meta Cloud API, moving between them does not mean rebuilding WhatsApp from scratch. Your WABA, phone number and approved templates live with Meta, not the platform. Migrating to RichAutomate means connecting your existing WABA via embedded signup (or registering a fresh number), re-creating your flows in the visual builder and pointing your integrations at our API. Most teams are live within a day. For more context, see our Gallabox vs RichAutomate decode, our Interakt vs Wati comparison, and our Gallabox vs Wati pricing decode for how these commerce platforms price up against each other.
All Gallabox and Interakt figures are illustrative and must be verified on their own websites as of 2026; Meta conversation rates change periodically. RichAutomate rates shown are current published prices. This is an editorial pricing comparison, not a vendor endorsement.