01
Upload your knowledge base
Your pricing sheets, FAQs, policies, product docs — the AI agent learns from your business content, not generic internet text.
[ AI AGENT / EARLY ACCESS ]
In development — waitlist openAn AI agent that knows
your business.
Coming soon to RichAutomate: a WhatsApp AI agent that answers from your knowledge base, qualifies leads 24/7, and hands off to a human the moment a conversation needs one. Join early access and it lands in your account first.
The AI Agent is in development and not yet live. Everything in the “live today” section below already runs in production on the official Meta WhatsApp Cloud API.
Quick answer
RichAutomate is building a WhatsApp AI agent for Indian businesses that answers customer questions from your own knowledge base, qualifies leads 24/7, and escalates to a human agent when confidence is low. It is in development with an early access waitlist open; the chatbot flow builder and shared team inbox are live today.
[ HOW IT WILL WORK ]
Four steps. Zero hallucinations to customers.
The design principle is simple: the AI answers what it knows from your content, and a human handles everything else.
02
AI answers inside WhatsApp
Customer questions get answered 24/7 in the same WhatsApp thread your team already works in — no app switch, no portal.
03
Low confidence = human handoff
When the AI is not sure of an answer, it does not guess. The conversation escalates to your shared team inbox with full context.
04
You stay in control
Your team can take over any conversation at any time. The AI assists your agents — it never locks them out.
[ WHY HANDOFF MATTERS ]
An AI that guesses is worse than no AI.
The problem with always-answer bots
A bot that invents a discount, misquotes your refund policy, or promises a delivery date you cannot keep does real damage — on WhatsApp, your customer treats every message as the business speaking. One hallucinated answer can cost a sale or trigger a complaint.
That is why the RichAutomate AI Agent is being built to answer only from your uploaded knowledge base, and to say nothing it cannot back up.
Confidence-gated by design
- High confidence: the AI answers instantly from your knowledge base, any hour of the day.
- Low confidence: it escalates to your shared team inbox with the full conversation context — no guessing.
- Always: your team can step into any thread and take over. The human stays in charge.
[ LIVE TODAY ]
Don't wait to automate.
While the AI Agent is in development, all of this already runs in production. Start now, and the AI Agent arrives in the same account.
Live
Chatbots & visual flow builder
Drag-and-drop chatbot flows with branching, delays, and API calls — live in production today.
Live
Quick replies
Type "/" in live chat to insert saved replies instantly — consistent answers, faster handling.
Live
Shared team inbox
Multiple agents on the same WhatsApp numbers with assignment, take-over, and SLA badges.
Live
Campaigns & broadcasts
Approved Meta templates to lists and segments with delivery and read reporting.
[ FAQ ]
AI Agent questions, answered honestly.
Does RichAutomate have an AI agent for WhatsApp?+
The RichAutomate AI Agent for WhatsApp is currently in development, with an early access waitlist open. It is designed to answer customer questions from your own knowledge base, qualify leads 24/7, and hand off to a human agent when needed. Message +91 74349 01027 on WhatsApp to join the waitlist.
Will the AI reply to my customers on its own?+
The AI Agent is being built confidence-gated: it answers when it is confident the answer comes from your knowledge base, and escalates to a human agent in your shared team inbox when it is not. It is designed to never guess or hallucinate to customers, and your team can take over any conversation at any time.
Can I use chatbots on RichAutomate today?+
Yes. The visual chatbot flow builder is live in production today, along with the shared team inbox, quick replies, campaigns, lead pipeline kanban, and followup reminders. You can automate WhatsApp conversations right now on the 14-day free trial with 100 free message credits, and the AI Agent lands in your account when early access opens.
How do I join the AI Agent early access waitlist?+
Message RichAutomate on WhatsApp at +91 74349 01027 with "AI Agent early access" to join the waitlist. You can also create a free account at richautomate.in/register — the 14-day trial includes 100 free message credits, no credit card required, and waitlist members get the AI Agent in their existing account when it opens up.
Early access — AI Agent for WhatsApp
Be first when it opens up.
Message us on WhatsApp to join the AI Agent waitlist — or start free today with the flow builder and shared inbox, and the AI Agent lands in your account when early access begins.
14-day free trial · ₹0 platform fee · No credit card required to start