Data deletion

Who this page is for

This page is for people and businesses who connected a Facebook or Meta account to RichAutomate: a WhatsApp Business Account, Facebook Login for Business for product catalogs, or a Facebook or Instagram page. It explains how to stop our access and how to ask us to delete the data we hold.

What data we hold from Meta

• Your business portfolio ID and name.
• Access tokens issued by Meta. They stay on our servers and are never shown in the browser.
• Catalogs and product details that you created through RichAutomate.
• WhatsApp Business Account and phone number IDs.
• WhatsApp messages and related records, as described in our Privacy Policy.

How to request deletion

1. Disconnect in RichAutomate. On the Commerce catalogs page, use Disconnect. This revokes our access to your Meta account from inside RichAutomate. It does not delete catalogs on Meta.
2. Remove the app in Facebook. Go to Facebook, then Settings & privacy, then Settings, then Business integrations, and remove the RichAutomate app.
3. Email us. Write to info@richautomate.in from the email address of your RichAutomate account, with the subject "Data deletion request". We delete the personal data we hold within 30 days and confirm by email. We keep only what the law requires; see the data retention section of the Privacy Policy (up to 7 years for financial records).

Deletion is not automatic: steps 1 and 2 stop our access, and step 3 starts the deletion of the data we hold.

Catalogs and products on Meta

Catalogs and products on Meta belong to your business. They are deleted in Meta Commerce Manager, or in RichAutomate before you disconnect. Disconnecting does not remove them from Meta.

More information

Read our Privacy Policy and Terms of Service. Questions: info@richautomate.in.