RichAutomate AI Pathway routes user messages to the right flow branch based on LLM-detected intent — replaces 50+ keyword conditions with a single node. Build one router, support 10 intent paths + a fallback. Works with your BYOK AI provider, returns confidence + reasoning per classification, configurable confidence threshold per pathway.
What AI Pathway does
Drop one AI Pathway node into a flow, define 1-10 pathways with name + optional description, set the system instructions + min confidence (default 55%). On every inbound message, the LLM classifies intent against your defined pathways, returns strict JSON {pathway_id, confidence, reasoning}, and the flow routes to the matching source handle (or "No Match" fallback below threshold). Logged to FlowRunLog with full audit trail.
Real Indian cohort numbers
| Metric | Keyword-based router | RichAutomate AI Pathway |
|---|---|---|
| Intent accuracy | 62% | 94% |
| Hinglish + code-switch handling | 22% accurate | 89% |
| Time-to-build router | 3-7 days (edge cases) | 20 minutes |
| Maintenance per quarter | 14 hours (new keywords) | 1 hour (review only) |
Common pathway patterns
- Customer support — Order status / Refund / Cancellation / Product Q&A / Live agent / Other.
- Sales — Pricing / Demo request / Custom quote / Existing customer / Compare with competitor / Not interested.
- Restaurant — Reservation / Menu / Delivery hours / Location / Loyalty / Live agent.
- Real estate — Specific property / Site visit / Pricing / Loan assistance / Sell my property / Investment.
- Multilingual — Detect language → route to language-specific sub-flow (Hindi / Tamil / Bangla / English).
How it works (3 steps)
- Drag AI Pathway node into flow, bind your AI Provider credential.
- Add 1-10 pathways with name + short description (boosts classifier accuracy).
- Connect output handles to next nodes. Test in builder preview.
Pricing
AI Pathway node is part of the AI feature bundle: ₹2,000/month per tenant. Each classification uses ~150-300 tokens (~₹0.05 per inbound on gpt-4o-mini BYOK).