Live Chat · Team

Shared WhatsApp inbox for your whole team

RichAutomate’s Live Chat lets several agents reply from one WhatsApp Business number at the same time. Assign chats, leave notes, use quick replies and snooze, and see who is waiting too long — while chatbots pause automatically the moment an agent replies.

Start 14-day free trial See pricing

Unlimited agents Notes & quick replies Bot pauses on takeover

₹0 platform fee · official Meta WhatsApp Cloud API v24 · no card needed to start

Live Chat

3 open · 1 waiting

Rahul Verma

order kab tak aayega?

Priya

Hetal Patel

Bulk order 20 kg possible?

Unassigned

Aman Jain

Thanks, received 🙏

Resolved

Quick reply /dispatch → “Your order is dispatched today 🙏”

⏸ AI paused — Priya is replying

690+

businesses signed up

1,40,000+

messages billed

₹0

platform fee, always

14 days

free trial, no card

[ HOW IT WORKS ]

Live in three steps

Invite your team

Add agents and managers with their own logins. Roles and permissions decide who can use which modules and settings.

Assign and collaborate

Assign a chat to an agent, add private notes, tag the contact, and reply with saved quick replies.

Stay on time

First-response and SLA timestamps show who is waiting; snooze a chat until a follow-up time and pin important ones.

[ WHAT YOU GET ]

Built for Indian operators

One number, many agents

No more passing one phone around — everyone works from the dashboard on the same WhatsApp Business number.

Bots and humans do not collide

When an agent replies, the flow or AI for that chat pauses, so customers never get a bot answer in the middle of a human conversation.

Full history and media

Every message, image and document stays on the contact’s timeline, stored privately and shared only through expiring links.

Hand-offs from automation

Chatbots and AI send “talk to an agent” requests straight into the inbox with the conversation so far.

[ WHO USES IT ]

Same feature, different playbooks

D2C customer support

Order status, returns and exchanges handled by a small support team.

Read the playbook

Real-estate sales teams

Leads from ads assigned to the right sales person within minutes.

Read the playbook

Clinic front desks

Receptionists share appointment and report queries on one number.

Read the playbook

[ PRICING ]

Two billing models. ₹0 platform fee on both.

We pay Meta for you

Easiest

Utility message₹0.50

Marketing message₹1.50

Replies within 24 hoursfree

No card on Meta. One GST invoice from us. Recharge from ₹200.

I pay Meta

Our platform fee₹0.10 / message

Meta conversation chargesbilled to your card

Lowest cost at scale, with your own Meta billing.

Compare with Wati, AiSensy, Interakt or read the India BSP scorecard.

Frequently asked questions

Can multiple people use one WhatsApp Business number?+

Yes. On the WhatsApp Business API, your number is connected to RichAutomate and every agent replies from the Live Chat dashboard at the same time.

Do I need the WhatsApp Business API for a shared inbox?+

Yes — the API is what allows many agents on one number. RichAutomate connects your number through Meta’s official signup; you can also keep using the WhatsApp Business app on the same number with coexistence.

What happens to the chatbot when an agent replies?+

Automation pauses for that conversation, so the bot does not answer over your agent. It resumes later according to your settings.

Is there a per-agent charge?+

No. Pricing is per message, with a ₹0 platform fee.

Can I see how fast my team responds?+

Yes. Conversations record first-response and SLA-breach times so you can see who is waiting and for how long.