WhatsApp Business for HealthcareIndian compliance + INR pricing
Compliant patient messaging for Indian healthcare — IRDAI cashless lifecycle, NHCX claim status, DPDP-mapped consent capture, and AI triage that knows what it cannot diagnose.
Get a tailored Healthcare automation plan
100 free conversation credits + a 30-minute compliance + ROI walkthrough.
COMPLIANCE MOAT
The Healthcare regulatory stack, built-in
IRDAI 2024 Master Circular on health claims, NHCX claim events, DPDP Act 2023 consent + retention, plus NABH-grade audit logs — pre-mapped so your DPO does not have to chase BSPs for evidence.
HIGH-ROI USE CASES
Five Healthcare flows that pay for themselves in 30 days
Each ships with template approval, consent capture, and an INR savings model.
Lab report delivery with secure media links
Reports auto-push the moment QC clears in your LIS. Patient gets a one-tap WhatsApp link to a signed-URL PDF that expires in 72 hours.
IRDAI cashless pre-auth status flow
Patients see real-time pre-auth status, query escalations, and top-up requests inside WhatsApp instead of calling the TPA desk.
Appointment + recall automation across specialities
Specialty-aware reminders, doctor-block-aware reschedule, DND-aware nudges. Confirmations sync back to the HIS calendar.
Telemedicine consult flow with e-prescription
Symptom triage by AI → doctor match → Razorpay link → video link → e-prescription PDF — all inside WhatsApp.
NHCX-aware claim status broadcasts to policyholders
Subscribe to NHCX claim events, fire a utility template the moment status changes from "Submitted" to "Approved" or "Query Raised".
BEFORE vs AFTER
Your existing setup vs RichAutomate
CUSTOMER OUTCOMES
What Healthcare teams unlock in the first quarter
We migrated our cashless desk to WhatsApp utility templates over a single weekend. Patients stopped calling for status updates and our TPA team finally cleared their backlog.
The DPDP consent capture and revocation log was the reason our compliance committee signed off. Nothing else in the market gave us that audit trail.
Our teleconsultation conversion jumped because the symptom triage felt like a real nurse, not a chatbot — and the AI refuses anything it should not answer.
Anonymised customer outcomes. Figures are representative engagement-level results.
Get your Healthcare automation plan
We map your current funnel, model INR savings per flow, and ship a 30-day rollout.
Get a tailored Healthcare automation plan
100 free conversation credits + a 30-minute compliance + ROI walkthrough.
FREQUENTLY ASKED
Healthcare questions, answered honestly
Is WhatsApp messaging from a clinic or lab compliant with IRDAI cashless rules and NHCX?+
Yes — RichAutomate ships pre-mapped templates for the IRDAI cashless lifecycle (pre-auth, query, approval, top-up, discharge) and NHCX claim status events. Every message carries the policy number, case ID, and an explicit DPDP consent banner so the audit trail satisfies both the IRDAI 2024 Master Circular on health claims and the DPDP Act 2023 fiduciary obligations.
Can we send PHI (lab reports, prescriptions, discharge summaries) over WhatsApp legally in India?+
Personal Health Information can be shared on WhatsApp under the DPDP Act once you have recorded purpose-bound consent, signed a Data Processing Addendum with your BSP, and use Meta-approved utility templates with no PHI in the template variables themselves. RichAutomate routes report PDFs as secure media links with auto-expiry and stores consent + delivery logs for the seven-year retention horizon most NABH-accredited hospitals enforce.
How do we handle appointment reminders and recalls without bombarding patients?+
Appointments use Meta utility templates which fall outside the 24-hour marketing window, so they bypass marketing opt-in cost. The flow engine debounces multi-channel reminders, suppresses sends inside Do-Not-Disturb hours, and routes confirmations and reschedules through a single graph so cancellations propagate to your HIS/EHR in real time.
Does RichAutomate work for telemedicine and online consultation businesses?+
Yes. Telemedicine flows cover symptom triage, doctor matching, e-prescription delivery, follow-up scheduling, and Razorpay payment links — all inside the Telemedicine Practice Guidelines 2020 framing (RMP identifier on prescriptions, consent capture, scope-of-practice flags). The AI agent is sandboxed to symptom triage and explicitly refuses diagnosis.
What does this cost for a 5-clinic chain doing 30,000 conversations/month?+
At 30k conversations/month — assume 70% utility, 20% service, 10% marketing — the all-in cost on RichAutomate Client Pay sits in the ₹35,000 – ₹55,000 range including Meta per-message charges, INR-billed with GST invoice. There is no platform subscription on Client Pay. The compliance + ROI walkthrough returns a per-clinic model.
Can we integrate with our existing HIS, lab LIS, or EHR?+
Yes — via the developer Public API (api_keys authenticated) and webhooks. Pre-built connectors exist for common HIS vendors and lab LIS. Custom HL7 / FHIR bridges are scoped during onboarding. All inbound writes go through tenant-scoped queues so a busy lab does not block another clinic on the same instance.
Ready to ship Healthcare WhatsApp automation that passes audit?
30 minutes. We share the Healthcare playbook, INR cost model, and a sandbox to test before you sign.
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