Speed-to-quote decides the move
A customer planning a 2BHK shift posts one enquiry and gets five callbacks. Most firms need a phone survey or a site visit before quoting — by which time a faster competitor has already locked the booking with a WhatsApp quote. The fix is a structured in-chat survey: rooms, large items, floor + lift access, origin and destination pincodes. With that, a binding-range quote goes out in minutes, not days.
Flows for the relocation lifecycle
- In-chat survey → instant quote. A guided flow walks the customer through home size, item photos, packing level (basic / full / fragile-plus), floors and lift access at both ends. The flow outputs a quote range immediately and routes complex moves (car transport, storage, intercity) to a surveyor.
- Booking + move-date scheduling. Date selection with crew-availability awareness, advance collection via the native Razorpay UPI link, and an automatic booking confirmation that doubles as the customer's reference document.
- Move-day coordination. Crew-assigned notification with supervisor name and number, truck-departed and truck-arrived updates, and a digital inventory checklist the customer can review in-thread. The status-update flow kills the "where is my truck?" call cycle that eats a dispatcher's whole day.
- Delivery, invoice + damage window. Delivery confirmation, GST invoice in-thread, and a structured 48-hour damage-report window with photo upload — claims become documented and rare disputes stay civil.
- Review + referral capture. A day after delivery: one-tap Google-review prompt for happy customers, a private feedback path for unhappy ones, and a referral hook — corporate tenants move every year and remember the firm that didn\'t break anything.
What it costs
₹0 platform fee, ₹0 setup, ₹0 monthly — per-message pricing only:
| Plan | Platform fee | Per-message | Fit for |
|---|---|---|---|
| Client Pay | ₹0 | ₹0.10 / message + Meta conversation charges direct | High-volume firms quoting dozens of moves daily |
| SaaS Pay | ₹0 | ₹1.20 marketing / ₹0.30 utility, all-inclusive | Owner-operated firms wanting one simple bill |
14-day free trial + 100 credits — enough to run the survey-quote flow on live enquiries for two weeks and measure quote-to-booking conversion against your call-based baseline.
Gurgaon operating context
- Market: Gurgaon + NCR relocation demand is year-round with summer and year-end spikes; corporate accounts (employee relocation) are won on documented professionalism — exactly what a structured WhatsApp trail demonstrates.
- GST jurisdiction: Haryana; transport services carry specific GST treatment and the invoice ships in-thread at delivery.
- Trust signals: a Meta-verified business profile with your registered firm name counters the unbranded-broker problem that plagues the movers market on classifieds platforms.
- DPDP Act 2023: customer addresses and inventory photos are personal data — consent capture, purpose limitation and erasure handling are built into the flow layer.
Dispatcher math
If a dispatcher handles 40 "where is my truck?" calls a day at 3 minutes each, that is two hours of pure status-relay. Automated truck-departed / truck-arrived Utility templates cost about ₹0.60 per move on SaaS Pay and give that time back — across a month, that is one full working week recovered for actual operations.
Quote first. Win the move.
14-day free trial + 100 credits. ₹0 platform fee — ₹0.10/message Client Pay or ₹1.20/₹0.30 SaaS Pay. Survey-based instant quotes, move-day updates, invoices and review capture for Gurgaon relocation firms. WhatsApp +91 74349 01027 or book a call at calendly.com/inrichdaddy/30min.