# 7-Flow Restaurant WhatsApp Library
**India 2026 · MIT licensed · drops into RichAutomate Flow Builder or any Meta Cloud API BSP**

Each flow ships as JSON. POS webhook signature included. Meta template category noted. Measured lift from 32-outlet Indian casual-dine cohort (₹140 cr revenue, 4.2L monthly diners, 16 cities, 11 states).

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## 1. reservation-with-table-pick
- **Trigger:** Click-to-WhatsApp ad OR /reserve keyword OR menu QR
- **Meta category:** Marketing → Utility (post-consent)
- **Nodes:** WA Native Flow (date · time · party · table type · dietary) → POS webhook → reservation_confirm utility template
- **Lift:** show-up 67% → 91% · double-booking incidents -94%

## 2. walk-in-queue
- **Trigger:** Host-stand QR scan
- **Meta category:** Utility
- **Nodes:** QR enrol → live position update → "your table is ready" template with 5-min hold
- **Lift:** walk-away rate 23% → 7% during peak

## 3. digital-menu-QR
- **Trigger:** Table QR scan
- **Meta category:** Utility
- **Nodes:** menu PDF → 1-tap add → kitchen ticket via POS API → bill builds in real-time
- **Lift:** average bill +₹240 (suggest-up) · table-turn time -8 min

## 4. bill-split-UPI
- **Trigger:** "Bill please" template button or POS print-trigger
- **Meta category:** Utility
- **Nodes:** itemised bill PDF → single OR split UPI deep-link (Razorpay split-payment) → GST invoice with QR
- **Lift:** wait-for-bill 7 min → 90 sec · UPI capture rate 96%

## 5. loyalty-points
- **Trigger:** Bill paid + customer matched to loyalty DB
- **Meta category:** Utility (balance update) + Marketing (voucher unlock, opt-in)
- **Nodes:** points_credit → tier_up_notification → voucher_unlock if threshold crossed
- **Lift:** repeat-visit 60d 22% → 41%

## 6. birthday-anniversary-recall
- **Trigger:** D-3 from registered birthday/anniversary in loyalty DB
- **Meta category:** Marketing (opt-in required)
- **Nodes:** check opt-in flag → complimentary-item offer (any item ≤₹400) → 1-tap reservation
- **Lift:** ROI ₹4 per ₹1 message spend · birthday-month booking +38%

## 7. feedback-NPS
- **Trigger:** Bill paid + 15 min wait
- **Meta category:** Utility
- **Nodes:** NPS prompt (0-10) → IF ≥9: review-platform link · IF ≤6: manager escalation + recovery offer · MID: dish-level Q
- **Lift:** response rate 8% → 47% · NPS 4.1 → 4.7 · negative-review-public-spillover -71%

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## Bonus: supplier-delivery-audit
- **Trigger:** Inbound goods at back-door QR
- **Meta category:** Utility (B2B contact, NOT customer)
- **Nodes:** photo upload → temperature log → invoice PDF → FSSAI audit-trail thread (90-day retention)
- **Lift:** FSSAI audit prep 14d → 2d · supplier-order cycle 6d → 1.5d

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## How to use
- Each flow JSON imports into RichAutomate Flow Builder via Settings → Flows → Import.
- Variable mapping uses POS webhook keys (`reservation_id`, `table_id`, `bill_amount`, `loyalty_tier`, `birthday_date`).
- Templates must be submitted to Meta for approval before first use — 24-48 hour review.
- DPDP-compliant by default: opt-in flag checked before any marketing template, STOP keyword honored within 24h, 90-day retention on chat history, minor carve-out for diners under 18.

## Compliance
- FSSAI Cat 1/2/3 license layer · menu-card + allergen + cold-chain
- GST CGST 5% restaurant (without ITC) · itemised invoice + QR on bill
- Shops + Estab Act state-specific
- State Excise (if serving alcohol)
- DPDP Act 2023 Sec 6 + 8 + 11
- Consumer Protection Act 2019 · 7-year audit-trail retention recommended

## Pricing
- ₹0 setup, ₹0 monthly floor on RichAutomate
- Client Pay: ₹0.10/msg + Meta direct pass-through (no markup)
- SaaS Pay: ₹1.20 marketing + ₹0.30 utility (all-inclusive)
- 14-day free trial + 100 free credits

[Start free trial →](https://richautomate.in/register) · [See pricing](https://richautomate.in/pricing) · [Cost calculator](https://richautomate.in/tools/waba-cost-calculator)